Richard Adhikari

About the Author Richard Adhikari


Enterprise Apps

New Mobile App Promises Full B2B E-Commerce Experience

Insite Software has introduced the first fully configurable white label mobile app built for leading manufacturers and distributors, it said. The app supports everyone involved in the B2B e-commerce experience, from customers to channel partners, to field sales and support teams. Companies purchasing the app can tailor its functions to specific roles and responsibilities.

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Marketing

Account-Based Marketing Inspires New Software, Strategies

InsideView has released a new tool for business-to-business companies that have implemented account-based marketing. It is a fully redesigned version of InsideView Target, with the addition of ABM workflows and other enhancements. “Companies who want to [succeed] with ABM need to start with the right set of target accounts and people,” said Joe Andrews, VP of product and solution marketing.

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Tablets

reMarkable’s Pricey, Paper-Like Tablet Ready to Ship

reMarkable on Monday will begin shipping what might best be described as an “untablet” — a device that is, essentially, an electronic piece of paper. The company is proud of its paper tablet’s simplicity, boasting that no other tablet has fewer functionalities. reMarkable users cannot install apps, watch videos or take photos. What they can do is read, write and sketch on a paper-like surface.

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Trends

The Internet of Things Is a Boon for B2B: Report

Businesses have been focusing on the Internet of Things as an enabler of growth and increased operational efficiency, as well as the means to provide a better experience to customers and partners, according to the State of the Market: Internet of Things 2017 report Verizon released this week. Seventy-three percent of executives surveyed said they either were researching or currently deploying IoT.

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Customer Service

Rise in Mobile Commerce Fuels Demand for Omnichannel Service

Omnichannel support and communications are becoming essential for brands, as consumers’ increasing use of mobile devices to make purchases and access content fuels their demand to be able to connect with companies when and how they want. However, brands lack the necessary expertise and infrastructure, and are turning to mobile network operators, or MNOs, to acquire omnichannel capabilities.

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E-Commerce

Amazon Takes 1st Steps Toward Whole Foods Pricing Makeover

Amazon kicked off the completion of its acquisition of Whole Foods Market with steep price cuts on some products. Among those now available at lower prices are Whole Trade bananas, organic avocados, organic large brown eggs, responsibly-farmed salmon and tilapia, organic baby kale and baby lettuce, animal-welfare-rated 85 percent lean ground beef, and organic Gala and Fuji apples.

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Mobile CRM

Survey: In-App Customer Support Is a Winner

Consumers want mobile apps with good in-app customer support, suggest results of a recent survey. Radius Global Market Research conducted the online poll of adults in the United States this spring. Among the survey’s findings: Eighty-nine percent of respondents said they would recommend an app if a customer support agent proactively contacted them while they were experiencing problems.

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Home Tech

The Smart Home Appliance and You

The recent rumor that iRobot had engaged in talks with Apple, Amazon and Google parent Alphabet to sell the data its Roomba vacuum cleaner gathers caused widespread privacy concerns.
Roomba maps homes — the spatial dimensions of rooms and distances between furniture and other objects — and the data it collects would be valuable to any of the major players battling to control the smart home.

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